Counselling is an opportunity to explore and enhance understanding through discussion in a safe, supportive and confidential setting. It’s an opportunity to examine what may be troubling you and your partner giving you the chance to work together. Sometimes this is helped by exploring how the past may impact on the present day. The aim is to increase self awareness enabling you to make informed choices in you life and to feel more confident in your future. It is an opportunity to talk issues through which may help to create clarity both for individuals and couples enabling you to improve your situation..
As a Counsellor I am committed to help in this process, believing strongly that if we are content in our personal relationships there is a positive impact on all other areas of our lives. Counselling can prevent the pain and anguish of separation and can benefit all those close to us.
However sometimes counselling can help us to unpick what has gone wrong in our relationships ensuring that we avoid a repeating the same pattern in the future.
Very often people struggle with their sexual difficulty in silence feeling embarrassed and ashamed unable to discuss their issues with anyone. Psychosexual Therapy helps both individuals and couples to overcome this.
I offer an initial assessment to talk through the problem and to decide the way forward. At this stage the aim is to give voice to what is happening and for me to inform you of your options. You could be offered a programme of therapy of Sensate Focus exercises which is based on behavioural change, practised in the privacy of your own home. It is designed to remove pressure on sexual performance and concentrates much more in the early stages on rebuilding intimacy. Sometimes I may suggest you visit your GP to examine other organic possibilities before engaging in Therapy.
What Sex Therapy is not
It is not a quick fix. Some problems take longer that others depending on your willingness to engage with the therapy. It is not ‘hands on’. You do the exercises at home alone or with your partner and bring your feed back to your appointment where we collaborate to analyse the information.
Programme of Therapy
It is a method of changing behaviour based in Cognitive Behavioural Therapy [CBT] but not exclusively, a skilled practitioner may draw on other modalities to increase the effectiveness of any particular area of focus. Whilst there are no guarantees of success the process produces positive change in most cases.
There are medical definitions which you may or may not find helpful, please be kind to yourself and know that we are all different! These are common reasons for people to seek help but this is not an exhaustive list and one of the most common reasons for seeking help is that a couple's sexual relationship has 'dwindled away' over the lifespan of the relationship.
Sexual Disorder Definitions
Male Erectile Disorder
Persistent or recurrent inability to retain or maintain until completion an adequate erection.
Premature Ejaculation
Persistent or recurrent ejaculation with minimal sexual stimulation before, on, or shortly after penetration and before a person wishes it. The Clinician will take into account the contextual situation ie age, new relationship, and recent frequency of sexual activity.
Male Orgasmic Disorder
Persistent or recurrent delay in, or absence of orgasm following normal sexual stimulation. The Clinician will take into account age, adequate focus and intensity and duration of sexual activity.
Vaginismus Response
Recurrent or persistent involuntary spasm of the musculature of the outer third of the vagina that interferes with sexual intercourse.
Dyspareunia
Recurrent or persistent genital pain associated with sexual intercourse in either male or female.
Female Orgasmic Disorder
Persistent or recurrent delay in, or absence of orgasm following a normal excitement phase. Women exhibit a wide variation in the type or intensity of stimulation that triggers orgasm.
Female Sexual Arousal Disorder
Persistent or recurrent inability to attain, or maintain until completion of sexual activity an adequate lubrication-swelling response to sexual excitement.
Sexual Aversion Disorder
Persistent or recurrent extreme aversion to, and avoidance of all [or almost all] genital sexual contact with a sexual partner.
Agreement between the ‘therapist’ and the ‘client’.
Confidentiality
The content of each session is held in confidence by your therapist. There are, however, important exceptions to this rule. For example, if there is a risk to your personal safety or the safety of another person, or when required by law (examples below). Whenever possible and if it is considered appropriate your therapist will inform you of their concerns and seek with you the best way forward.
If, however, you are taken ill in session I will contact your GP or call emergency services, without further consultation.
To ensure good practice, your therapist’s work is regularly monitored in clinical supervision where the same rules of confidentiality apply. This is a professional requirement. Any information that a supervisor receives is also treated as confidential and subject to the same ethical criteria as therapy.
In law, if compelled by a court to share any notes I will do so. I am also required by law to disclose information where there is a any threat or act of terrorism (Terrorism Act 2012) or money laundering (Anti-money Laundering 2014) these reports would be made without consultation with the client.
Data Protection & Note keeping
To ensure transparency and accountability written notes are kept by your therapist, these are however, minimal in content and considered an 'aide memoire'. These are stored securely in a locked cabinet for 7 years after therapy has ended. In the event of the therapist being suddenly unavailable an appointed professional executor (Dr Ellie Birtley) will contact you, she will advise you on accessing alternative services. These are the only two individuals who will have access to your notes.
To enable your contact details to be held by me, in accordance with GDPR, I need your permission to retain your contact details (mobile phone and email address), your signature on this document gives your permission for this information to be retained.
Appointments and breaks
All appointments can be paid for prior to or at each session by BACS please be aware that your details may appear on bank statements, it is most helpful to put the session date and your initials for clarity (as a reference).
Cancellations made with less than two full working days’ notice will be charged at the full rate, exceptionally, e.g. if you are unwell the fee may be reduced at the therapist’s sole discretion.
If for any reason you do not attend a booked session, you will be contacted as soon as possible, usually within 24 hours, either by telephone, text or email, whichever is your agreed form of communication. This is done to ensure there has not been a misunderstanding about your appointment time and to acknowledge your absence.
Boundaries and sessions
Sessions will start and finish at the time agreed in advance and generally cannot be extended in the event of your late arrival. A counselling hour is 50 minutes, this is to enable the therapist to make any notes and book further sessions. Sessions take place, wherever possible, at the same time each week.
Please do not arrive early to ensure the previous clients have ended their session and the therapist is free to greet you.
Couple and Individual therapy
When a session is arranged for both parties to attend, it will take place with both parties present; if one cannot attend, the session will not take place unless previously arranged.
As part of the therapy, I may exhibit samples of explicit sexual material to explain an issue, if you have reservations it is your right to let me know and not have these shown during the therapy work.
Ending
It is always preferable to end therapy with notice and during a session. Talking about, and preparing for, the ending will be part of the review process.
Face-to-face contact outside of sessions
Should you meet your therapist outside of sessions please be aware that your therapist will not greet you. This is to protect your privacy and maintain confidentiality. Responding in this way is especially important if you are with other people. If, however, you acknowledge your therapist openly, then they will respond in an appropriate professional manner.
Should you find yourself in a situation where you and your therapist are part of the same group, either social or professional, important consideration will be given to the complications of this dual role relationship. Where appropriate, and possible, your therapist will withdraw.

1. This privacy policy applies to my use of all personal data collected by me or provided by you in relation to your use of my website and therapy services.
2. In this privacy policy, the following definitions are used:
Cookies: a small text file placed on your computer or device by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
Data: collectively, all information that you submit to Gallington-Reynolds Therapy via the Website or in connection with therapy services. This definition incorporates, where applicable, the definitions provided in the UK GDPR.
UK GDPR: Regulation (EU) 2016/679 (General Data Protection Regulation) as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended.
PECR: the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended).
“I” / “me”: Gallington-Reynolds Therapy.
User or you: any third party that accesses the Website and is not either (i) employed by Gallington-Reynolds Therapy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Gallington-Reynolds Therapy and accessing the Website in connection with the provision of such services. Website: www.gallington-reynolds.co.uk
3. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa.
b. references to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this privacy policy.
c. a reference to a person includes firms, companies, government entities, trusts and partnerships.
d. “including” is understood to mean “including without limitation”.
e. reference to any statutory provision includes any modification or amendment of it.
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
4. This privacy policy applies only to the actions of Gallington-Reynolds Therapy and Users with respect to this website and therapy services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links it may provide to social media websites.
5. For the purposes of the UK GDPR, Gallington-Reynolds Therapy is the “data controller”. This means that Gallington-Reynolds Therapy determines the purposes for which and the way your Data is processed.
Data collected 6. I may collect the following Data, which includes personal Data, from you: a. Identity information (e.g. full name) b. Your photo (if you choose to provide one) c. Date of birth d. Contact information (e.g. telephone number, email/postal address) e. Account details (e.g. username/password), where applicable f. Case/session notes g. Health data (special category data) h. GP details (if relevant and provided by you) i. Next of kin / emergency contact information j. Newsletter preferences k. Any other personal data you choose to provide that is relevant to the services I provide.
7. Where you provide special category Data (such as health information), I will only process it in accordance with the UK GDPR, including having a lawful basis under Article 6 and a condition for processing special category data under Article 9.
How I collect Data 8. I collect Data in the following ways: a. data is given to me by you; and b. data is collected automatically.
Data that is given to me by you 9. Gallington-Reynolds Therapy will collect your Data in several ways, for example: a. when you contact me by telephone or email; b. when you contact me through my social media channels; c. when you pay for a product or service through my payment gateway; d. when you sign up to a newsletter; e. when you use the Website; f. when completing an information form, in each case, in accordance with this privacy policy.
Data that is collected automatically 10. To the extent that you access the Website, I will collect your Data automatically, for example: a. I automatically collect some information about your visit to the Website. This information helps me to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. b. I will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how I use them on the Website, see the section below, headed “Cookies”.
My use of Data 11. Any or all of the above Data may be required by me from time to time in order to provide you with the best possible service and experience when using my website and therapy services. Specifically, Data may be used by me for the following reasons: a. to respond to your enquiries; b. to correspond with clients regarding their use of my website and services; c. to provide access to my Website (where applicable); d. to process your payment; e. to provide you with secure access to your account (where applicable); f. to improve my Website; g. to send you my newsletters, in each case, in accordance with this privacy policy.
12. I may use your Data for the above purposes if I deem it necessary to do so for my legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
13. For the delivery of direct marketing to you via e-mail, I’ll need your consent, whether via an opt-in or soft opt-in (where permitted). If you do not want to receive marketing emails, you can opt out at any time using the unsubscribe option in the email or by contacting me.
14. I will use technical and organisational measures to safeguard your Data, for example: a. I restrict access to personal data to those who need it; b. I store electronic data on secure systems; c. any paper records are physically stored under lock and key; d. I use encrypted computer drives where appropriate. These measures include steps to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your Data, please let me know immediately by contacting me via this e-mail address: sharon@gallington-reynolds.co.uk
13A. Lawful bases In most cases I process your personal data because it is necessary to: (a) take steps at your request before entering into a contract and/or to perform a contract with you (for example, providing therapy services, arranging appointments, and taking payment); (b) comply with legal obligations (for example, tax/accounting requirements); and/or (c) pursue my legitimate interests (for example, running my practice, improving my services and website, and keeping appropriate records), provided your rights do not override those interests. Where I rely on consent (for example, for marketing emails), you can withdraw it at any time.
13B. Special category data (therapy/health information)Where I process special category data (such as information about your health), this is typically because it is necessary for the provision of health or social care and treatment and/or the management of health or social care systems and services, and I will apply appropriate safeguards. In some circumstances I may also rely on your explicit consent (for example, if you ask me to share information with another professional).
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
16. Unless a longer retention period is required or permitted by law, I will only hold your Data for as long as necessary for the purposes described in this privacy policy. In practice this means I will keep administrative records (for example, invoices) for the period required by law, and I will keep therapy-related records for an appropriate period in line with professional, insurance and legal requirements. You can ask me for more detail about retention periods that apply to your information.
Your rights
17. Under data protection law, you may have the right to: (a) request a copy of the personal data I hold about you; (b) ask me to correct personal data that is inaccurate or incomplete; (c) ask me to delete your personal data in certain circumstances; (d) ask me to restrict how I use your personal data in certain circumstances; (e) object to my processing in certain circumstances (particularly where I rely on legitimate interests); (f) request that I transfer certain personal data to you or another provider (data portability); and (g) withdraw consent at any time where I rely on consent.
18. These rights are not absolute and may be subject to legal exemptions. I may need to request information from you to help confirm your identity before responding to a request.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is my legal basis for processing your Data), please contact me via this e-mail address: sharon@gallington-reynolds.co.uk
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by me, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data I hold about you is accurate and current. Please keep me informed if your Data changes during the period for which I hold it.
22. My Website may, from time to time, provide links to other websites. I have no control over such websites and am not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
23. Gallington-Reynolds Therapy may, from time to time, expand or reduce my business and this may involve the sale and/or the transfer of control of all or part of Gallington-Reynolds Therapy. Data provided by Users will, where it is relevant to any part of my business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied.
24. I may also disclose Data to a prospective purchaser of my business or any part of it.
25. Who I share Data with I may share personal data with trusted third parties who help me run my practice and provide services (for example, website hosting, email/IT services, booking or payment providers, and accountants). Where I use third parties as processors, I ensure appropriate contracts and safeguards are in place.
26. International transfers Some of the third-party service providers I use may store or process data outside the UK. Where this happens, I will ensure that appropriate safeguards are in place (for example, an adequacy decision or approved contractual terms) to protect your information.
Cookies
27. Cookies used by this Website are used in accordance with applicable UK law (including PECR and the UK GDPR).
28. Where required, before the Website places non-essential Cookies on your device, you will be provided with information about those Cookies and asked for your consent. In some limited cases, the law permits certain low-risk cookies to be set without consent (for example, where they are strictly necessary or otherwise exempt under applicable UK rules). You can change your Cookie preferences at any time using your browser settings (and, where available, the Website’s cookie settings).
29. This Website may place Cookies that are: (a) strictly necessary (required for the operation of the Website); and (b) optional cookies such as analytics/performance cookies (to help me understand how the Website is used and improve it) and functionality cookies (to remember preferences).
30. The specific Cookies used will depend on the tools and services enabled on the Website (for example, analytics or embedded content). Where the Website provides a cookie banner or settings tool, it will show the current cookies in use and (where available) their purpose and duration.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently, including personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
35. You may not transfer any of your rights under this privacy policy to any other person. I may transfer my rights under this privacy policy where I reasonably believe your rights will not be affected.
36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This privacy policy is governed by the laws of England and Wales.
Changes to this privacy policy
39. Gallington-Reynolds Therapy reserves the right to change this privacy policy as I may deem necessary from time to time or as may be required by law. Any changes will be posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. Please direct any questions you have to me by email at sharon@gallington-reynolds.co.uk